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Help in case of breakdowns with the rental bike

Whether it's a flat tire, brake problems or technical faults — we'll show you step by step how to proceed if you have a defect in one of our rental bikes.

Irreparable defects
Flat tire
Breakdown with the e-bike
Doctor + Hospital

What to do with a

irreparable defect?

This includes, for example, a broken chain, spoke or frame, a broken shift or brake cable, or a defective shift battery.

1. Call the service number
+34 690 391 381
We will take care of the damage and assist you in organising transport and talking to the police or medical staff.
Available during opening hours.
2. Submit location
With Google Maps or another map service, you can find out your exact location (either the coordinates or an address) and then send it to us.
‍
This is how you can find your location coordinates using Google Maps.
3. Order a taxi
We'll help you book a taxi so you can get back to the hotel.
We can only refund the trip against receipt and only in the event of irreparable damage after consultation with the service number. Therefore, be sure to ask for a “simplifica simplificada” or “receipt” at the end of the trip.
There is no personal pick-up service!

What to do with a

Flat tire?

It is important that you can repair a flat tire yourself. These instructions will help you with this and explain step by step how to proceed. If you can't do it alone, it's common among cyclists to help each other. Show passing cyclists that you need their help.

A flat tire is no reason to call our service number!

1. Open saddlebag
In the saddle bag directly under the bike saddle, you will find all the necessary tools and a suitable replacement tube.
2. Remove the plug-in axle
When removing the rear wheel, the chain must be on the front of the small chainring and on the far right back of the sprocket. By pulling out the lever on the plug-in axle, the position can be changed to make gripping easier. Some plug-in axles can only be removed with the Allen wrench provided.
3. Wheel removal
Attention with disc brakes, the brake must no longer be applied when the wheel is removed. Otherwise, the brake shoes close and the wheel cannot be reinstalled!
4. Release remaining air
Open the valve and release any remaining air in the tire.
5. Push tires into the rim bed
Use your thumbs to push the tire off the rim wheel into the center of the rim (rim bed).
6. Remove coat
With the help of the tire levers, the tire can now be lifted over the rim flanks. Start opposite the valve.
7. Remove the hose
Remove the faulty tube from under the tire and release the valve from the rim bed.
8. Check the cause of the coat
Visually check the outside of the tire and with your fingertip for sharp objects.
9. Easily inflate a new hose
Use the air pump on the bike to easily inflate the new hose.
10. Insert a new hose
First insert the valve through the rim and then insert the tube under the tire. Make sure the hose isn't bent or twisted.
11. Insert tires
Starting from the valve, pull the tire over the rim. Check again and again whether the tire is in the rim bed across the entire width of the rim. This is the only way it can be lifted completely over the rim flank.
12. Inflate the hose
Inflate the tube so hard that pressure from the inside, out of the rim bed, pushes the tire back onto the rim (this often makes a soft “pop” sound). The tire sits correctly on the rim when it runs and doesn't “egg”.
13. Insert wheel
Pull back the rear derailleur and slide the wheel with the cassette between the upper and lower chain lines.
14. Insert plug-in axle
Insert the plug-in axle and tighten it again with the Allen wrench.
15. Clean up
Put the tools back in the saddlebag and dispose of the defective hose.
Have a good journey!

What to do with a

Breakdown with the e-bike?

For example, electronics defects, battery problems, flat tires, etc.

1. Call the service number
+34 690 391 381
We will take care of the damage and assist you in organising transport and talking to the police or medical staff.
Available during opening hours.
2. Submit location
With Google Maps or another map service, you can find out your exact location (either the coordinates or an address) and then send it to us.
‍
This is how you can find your location coordinates using Google Maps.
3. Order a taxi
We'll help you book a taxi so you can get back to the hotel.
We can only refund the trip against receipt and only in the event of irreparable damage after consultation with the service number. Therefore, be sure to ask for a “simplifica simplificada” or “receipt” at the end of the trip.
There is no personal pick-up service!

Emergency number for

Doctor + hospital

EU-wide emergency number
112
This emergency number can be called free of charge around the clock from any mobile phone.
Hospital
If you have the choice, we recommend the private clinics Juaneda Muro Hospital or Clinica Juaneda Where English, Spanish and German are spoken
Passport + health insurance card
Before every trip, make sure that you have your identity card/passport and health insurance card with you.
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